Appearance……..B+ Dope
Cleanliness …….A Tight
Friendly………… C+ Ight
Smiled/contact ……... D Step Yo Game Up!
Timeliness....... B Dope
Knowledgeable…… B Dope
Value………………..F Whack!
Overall Satisfaction ………….. C+ Ight
Chase Bank:
I actually do not have an account with Chase, also in Castro Valley, but i was interested to see what they had to offer. I walked directly up to the teller and asked to for information on opening a new account. She actually looked at me weird and repeated what I said. I then realized that she barely spoke English. I then thought to myself, wow thats great Chase has a teller, basically the face and first interaction with their customers, that cannot understand me. I figured that she was new to the company so I asked to speak with someone else. I took a seat and waited 25 minutes to speak with another representative. Again I starting to feel frustrated with the bank already. The banker took me to his desk and started going over all the options that Chase has to offer. It was actually nice because I didn't feel pressured into opening an account or a credit card. The banker, I believe his name was Henry, really took his time with me and treated me in a professional matter. I eventually decided that I didn't want to open a account at this time and Henry was very understanding. He actually told me when I had any more questions to call him directly and gave me his business card. Then he stood up and shook my hand and walked me out of the building. I was very impressed with the service I received. When I was looking around the bank was very clean and a welcoming environment. I think that is very important to a bank because many people feel intimated by banks.
Appearance…….. A- Tight
Cleanliness …….A- Tight
Friendly…………A Tight
Smiled/contact ……... C+ Ight
Timeliness………… F Whack
Knowledgeable…… D Step yo’ game up
Value………………..B Dope
Overall Satisfaction ………….. B Dope
WINNER= Chase, The overall experience I had with them really put them over the top and made Wells Fargo look horrible. I am even considering closing my account with Wells fargo and opening one with Chase!
No comments:
Post a Comment